Privacy Policies

Information We Collect

When you purchase a tour or transfer service, you provide us with personal information, such as your name, email address, zip code, phone number, and credit card numbers.

This allows us to provide our services to you, process your transactions more efficiently, and ultimately provide you with higher caliber customer service. If you choose not to provide the requested information, we may not be able to provide you with the services, or certain features of those services may not work.

Flamen Travel will use your personal data for the purposes of managing the products and/or services requested and/or contracted, including data processing, granting of products and/or services related to the use of the flamentravel.com website, which may be carried out through third parties.

To facilitate your purchases: this includes processing your order and payment, shipping the order, providing you with technical support, and/or communicating with you by email. For example, we will contact you by phone or email to inform you about the details of your contracted service, to resolve any questions you may have about it. The legal basis for this processing of your information is the performance of our contract with you.

How we share your information
Online advertising
We track your information across the different devices you use to access our online store. Our contracted service providers collect information about your visit to any of our stores, including our online store, as well as your interaction with our products and services. This data is used to personalize our advertisements which may be placed on other online pages that do not belong to us. Our service providers keep this information anonymous and do not share personal data with third parties except as necessary to provide this service.

Customer Responsibility
Please note that whenever you share information in a publicly available area of ​​our online store, such as in a product review, others may be able to access that information. Additionally, remember that when you share information in any other communications with third parties, that information may be transmitted or made public by others. This means that anyone with access to such information can use it for any purpose, including sending unsolicited communications.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important that you protect against unauthorized access to your password and your computer. Be sure to log out when you finish using a computer that others can access.

Security of the information
We take our customers’ personal information seriously, taking measures to protect this information against loss, misuse, alteration and unauthorized access. We use encryption technology when we receive and transfer your payment information on our websites.

Information about your location
Some of our websites and mobile applications may collect certain information, such as the type of mobile device you use or your specific location, to help you find one of our stores. To allow any application to identify your location, you must program this feature through your device settings, for example using technologies such as Di-Fi, GPS signals, cell tower location or other technologies. Flamen Travel does not control your device settings.


Data Processing and Transfer
Likewise, you authorize Flamen Travel to process your personal data, which have been provided directly to flamentravel.com, those that could be found in sources accessible to the public or those that have been obtained from third parties; for purposes that involve the development of commercial actions, including carrying out market studies, preparing purchase profiles and financial evaluations, sending, directly or through third parties (via physical, electronic or telephone means) advertising, information, gifts , offers and/or promotions (personalized or general) of Flamen Travel products and/or services.

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