FLAMEN TRAVEL ADVENTURES AND TRANSFERS IN PUNTA CANA

Terms & Conditions / Returns and Refund Policies

STANDARD CANCELLATION:

Customers who cancel their reservation more than 24 hours before the scheduled tour will receive a 100% refund.

Cancellations made less than 24 hours before the scheduled tour will not be eligible for a refund.

ILLNESS OR MEDICAL EMERGENCIES:

If clients are unable to attend the tour on the day of the event due to illness, they must present a valid medical report to be eligible for a refund.

Without a medical report, the standard cancellation policy applies.

PICKUP POLICY:

Our drivers will wait at the designated pickup point for a maximum of 10 minutes.

If customers do not arrive within this 10 minute period, it will be considered a “no show.”

No-shows will result in no refund.

WEATHER RELATED CANCELLATIONS:

In the event that a tour is canceled due to weather conditions, FLAMEN TRAVEL offers clients 2 options:

  • Reschedule the tour for an alternative date.
  • Receive a full refund.
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